Return, Exchange & Refund Policy – Kissan Mall

Last Updated: November 1, 2026

At Kissan Mall, we are committed to providing authentic agricultural products, reliable farming equipment, quality machinery, and a transparent shopping experience for customers across Pakistan.

We carefully verify, process, and pack orders to help ensure that customers receive the correct products in good condition. Our return, exchange, and refund procedures are designed to provide fair, clear, and efficient solutions while maintaining transparency for both customers and Kissan Mall.

Customers are encouraged to carefully review product specifications, photographs, payment terms, and return conditions before confirming an order.

Please read the following policy carefully.

1. Seven-Day Return & Exchange Policy

Kissan Mall accepts eligible return and exchange requests submitted within 7 calendar days from the date of product delivery.

Customers may request a return or exchange under the following circumstances:

• An incorrect product, model, size, or specification was delivered.

• The product materially differs from the confirmed description, photographs, or specifications.

• The product arrives damaged, defective, or incomplete.

• An incorrect item was included in the shipment.

• The customer wishes to return an eligible unused product, subject to the applicable return conditions and approval.

Important: The 7-day period applies to standard returns under this policy. It does not restrict any additional rights or remedies available under applicable consumer protection laws.

2. Original Product Images & Pre-Purchase Verification

Kissan Mall strives to display genuine, original product photographs and accurate product descriptions on its website.

We strongly encourage customers to verify product details before placing or confirming an order.

Customers may request:

• Additional original product photographs.

• Product videos or available live video verification.

• Technical specifications, dimensions, and capacity information.

• Product model, brand, and compatibility confirmation.

• Clarification regarding product features, applications, and intended use.

Important: Customers should ensure that the selected product meets their requirements before making an advance payment or confirming an order.

If the delivered product materially differs from the product confirmed or represented by Kissan Mall, the customer may request a return, replacement, refund, or other appropriate resolution under this policy and applicable law.

3. Product Condition & Return Eligibility

To qualify for a standard voluntary return or exchange, the product must meet the following conditions:

• The product must remain completely unused.

• The product must be in its original saleable condition.

• The product must not be broken, damaged after delivery, modified, repaired, or tampered with.

• All original accessories, components, manuals, and supplied items must be included.

• Original packaging, labels, and protective materials must be retained where applicable.

• Manufacturer seals must remain intact where required for the product category.

• Machinery and equipment must not have been installed, operated, or used for field or commercial work.

Used, altered, damaged, or tampered products are not eligible for standard change-of-mind returns or exchanges.

These conditions do not exclude legally protected claims involving defective, incorrectly supplied, or materially misrepresented products.

4. Agricultural Machinery, Sprayers & Electronic Products

Due to their technical nature, specific return conditions apply to agricultural machinery, spraying equipment, digital devices, and electronic products.

Sprayers & Agricultural Application Equipment

Spraying machines, pumps, and application equipment must not have been used with:

• Water or other liquids.

• Pesticides or insecticides.

• Herbicides or fungicides.

• Liquid fertilizers.

• Chemical solutions or other agricultural substances.

Once a sprayer or application device has been used for spraying or chemical application, it will not qualify for a standard change-of-mind return.

Agricultural Machinery & Mechanical Equipment

Agricultural machinery and mechanical equipment must remain unused, uninstalled, and unmodified to qualify for a standard voluntary return.

Equipment operated for agricultural, commercial, or field use is not eligible for a standard change-of-mind return.

Digital & Electronic Products

Digital weighing scales, electronic controllers, measuring instruments, and related products must not have been internally opened, repaired, rewired, modified, or tampered with.

Sealed Products

Products requiring intact manufacturer seals must remain sealed for standard voluntary returns, except where applicable law requires otherwise.

Note: Claims involving manufacturing defects, incorrect supply, or other legally protected issues will be assessed separately according to applicable consumer protection laws.

5. Wrong Product Delivered – Kissan Mall's Responsibility

If an incorrect product is dispatched due to an error by Kissan Mall, we will review the issue and arrange an appropriate resolution.

This includes:

• Incorrect product or model.

• Wrong size, capacity, or technical specifications.

• A product materially different from the confirmed order.

• Incorrect or missing items in a shipment.

Customers should contact our support team promptly, preferably within 7 days of delivery, and provide relevant order information along with photographs or videos showing the discrepancy.

Return Shipping Responsibility

If the error is verified to have originated from Kissan Mall:

• Kissan Mall will bear reasonable return shipping charges through an agreed courier or cargo service.

• Where a replacement is approved, Kissan Mall will cover reasonable shipping charges for sending the correct product.

• Customers will receive appropriate return or replacement instructions.

Customers should coordinate return shipping arrangements with Kissan Mall before sending the product back.

6. Damaged, Defective or Incomplete Products

If a product arrives damaged, defective, or incomplete, customers should notify Kissan Mall as soon as possible, preferably within 7 days of delivery.

Customers are encouraged to:

• Inspect the external packaging when receiving the parcel.

• Take photographs of damaged packaging or products.

• Record an unboxing video where possible.

• Retain original packaging, shipping labels, and supplied accessories.

• Contact our support team with the relevant order information.

After reviewing the claim, Kissan Mall will provide an appropriate resolution, which may include a return, replacement, refund, or other applicable remedy.

Responsibility for return shipping will be determined according to the verified circumstances and applicable consumer protection laws.

An unboxing video is recommended as supporting evidence but is not mandatory for considering a valid claim.

7. Customer-Initiated Returns & Change of Mind

If the correct product was supplied according to the confirmed order but the customer wishes to return it due to personal preference, incorrect selection, change of mind, or a change in requirements, the return will be subject to product eligibility and Kissan Mall's approval.

The following conditions apply:

• The return request must be submitted within 7 calendar days of delivery.

• The product must remain completely unused.

• The product must be in its original saleable condition.

• Original packaging, accessories, and supplied components must be included.

• Kissan Mall must approve the return before the item is shipped back.

Shipping Charges for Customer-Initiated Returns

• Original delivery and shipping charges will remain the customer's responsibility.

• Return courier, cargo, or transportation charges must be paid by the customer.

• Additional shipping expenses for a customer-requested exchange will also be borne by the customer unless otherwise agreed.

Original shipping charges are generally non-refundable for approved change-of-mind returns.

All conditions are subject to applicable consumer protection laws.

8. Special Order, On-Demand & Customer-Requested Products

Certain products are not maintained in Kissan Mall's regular inventory and are specially arranged, sourced, imported, or ordered from suppliers according to individual customer requirements.

These products may include:

• Specialized agricultural machinery.

• Dairy farming and livestock equipment.

• Imported machinery and equipment.

• Specific mechanical or electronic spare parts.

• Customized or non-standard products.

• Equipment arranged exclusively against a confirmed customer order.

Pre-Order Verification

Before confirming a special order, customers are advised to verify:

• Product name, brand, and model.

• Technical specifications, dimensions, and capacity.

• Product compatibility and intended application.

• Available photographs, videos, and supplier information.

• Product price and advance payment requirements.

• Estimated availability and delivery arrangements.

• Applicable shipping, cargo, and transportation charges.

Special orders will be processed after customer confirmation and completion of the agreed advance payment requirements.

Special Order Return & Exchange Restrictions

Products specially arranged or sourced exclusively at a customer's request are not eligible for standard change-of-mind returns or exchanges.

Once the customer confirms the specifications and authorizes Kissan Mall to arrange the product, standard voluntary returns will generally not be accepted for:

• Change of mind after placing the order.

• Customer no longer requiring the product.

• Incorrect model or specifications selected and confirmed by the customer.

• Changes in personal preferences or business requirements.

• Compatibility issues where the customer confirmed the specifications and the product was supplied as agreed.

These restrictions apply when the product has been supplied according to the confirmed order and is not defective or materially misrepresented.

Special Order Cancellation

Once sourcing, procurement, supplier processing, or import arrangements have started, cancellation may not be possible.

Cancellation requests will be reviewed according to:

• Order processing status.

• Supplier commitments and cancellation conditions.

• Procurement and transportation arrangements.

• Agreed advance payment terms.

• Applicable consumer protection laws.

Where cancellation is accepted, reasonable, documented, and non-recoverable expenses may be deducted only where permitted by the agreed terms and applicable law.

Incorrect or Defective Special Orders

If a special-order product is incorrectly supplied, contains a verified defect, or materially differs from the confirmed specifications, the customer may request an appropriate resolution.

Where Kissan Mall's error is verified, reasonable agreed return shipping expenses will be borne by Kissan Mall.

Special-order restrictions do not exclude statutory rights or remedies for defective, incorrectly supplied, or misrepresented products.

Special Order Refunds

Refund eligibility will depend on the reason for cancellation or return, supplier processing status, documented non-recoverable expenses, agreed terms, and applicable law.

If Kissan Mall is unable to supply the confirmed product, the customer will be informed and offered an appropriate alternative or refund as required by the circumstances and applicable law.

Important Notice: Special Order / On-Demand Products are not eligible for standard change-of-mind returns or exchanges once confirmed and procured specifically for the customer.

9. Return Shipping & Transportation Charges

Return shipping responsibility depends on the reason for the return.

Return Reason	Return Shipping Responsibility
Wrong Product Sent by Kissan Mall	Kissan Mall
Incorrect Model or Specifications Supplied	Kissan Mall
Product Materially Different from Confirmed Description	Kissan Mall
Customer Changes Their Mind	Customer
Customer Selects the Wrong Product	Customer
Customer-Requested Exchange	Customer, Unless Otherwise Agreed
Special Order – Change of Mind	Not Eligible for Standard Return
Damaged or Defective Product	Based on Verified Claim & Applicable Law

For heavyweight machinery and oversized products, customers must obtain return transportation instructions before arranging any cargo shipment.

Kissan Mall will communicate applicable shipping arrangements and responsibilities during the return approval process.

10. How to Request a Return or Exchange

Customers requesting a return or exchange should follow the procedure below.

Step 1 – Contact Customer Support

Contact Kissan Mall through our official support numbers within the applicable return period.

Step 2 – Provide Order Information

Share the order number, product name, delivery date, and reason for requesting a return or exchange.

Step 3 – Submit Product Evidence

Provide relevant photographs or videos showing the product's condition, incorrect specifications, or reported issue.

Step 4 – Return Review & Approval

Our support team will review the request and communicate the available resolution and return instructions.

Step 5 – Return Shipment

Once authorized, securely pack the product with its original accessories and send it through the agreed courier or cargo service.

Step 6 – Inspection & Resolution

After receiving and inspecting the returned product, Kissan Mall will process the approved exchange, replacement, or refund according to the applicable terms.

Important: Customers should not return products without first obtaining return instructions from Kissan Mall.

This requirement does not limit any return or other remedy required by applicable law.

11. Refund Policy & Processing

Approved refunds will generally be processed after the returned product has been received and inspected, unless applicable law requires another arrangement.

The following conditions apply:

• Refund eligibility depends on the reason for return and product condition.

• The approved refund amount and payment method will be communicated to the customer.

• The expected refund processing timeframe will be communicated after approval.

• For customer-initiated returns, original shipping charges are generally non-refundable.

• Where a verified error by Kissan Mall caused the return, reasonable agreed return shipping expenses will be covered by Kissan Mall.

• Special-order refunds will be handled according to their confirmed terms and applicable law.

Any refund, replacement, or other remedy required under applicable consumer protection laws will be honored.

12. Shipping & Delivery Information

Kissan Mall delivers agricultural supplies, farming equipment, machinery, and related products across serviceable locations throughout Pakistan through courier and cargo transportation services.

Standard Courier Delivery: Estimated delivery within 2–3 working days after dispatch for most serviceable locations.

Heavyweight Machinery & Cargo: Delivery times vary according to product size, transportation service, cargo arrangements, and destination.

Delivery timelines may be affected by public holidays, remote locations, weather conditions, road closures, or courier service disruptions.

For complete shipping, payment, and delivery information, please review our Shipping & Delivery Policy.

13. Official Customer Support & Return Assistance

For product verification, order confirmation, returns, exchanges, refunds, shipping inquiries, and payment verification, customers should contact Kissan Mall through the following officially authorized numbers.

Official Kissan Mall Phone & WhatsApp Numbers

0310-5555-416

0313-5555-416

Official Website: https://www.kissanmall.pk

Important Payment Security Notice

Customers must verify payment instructions and recipient account details through the official contact numbers listed above before transferring funds.

• Only the two contact numbers listed above are authorized for Kissan Mall customer support and payment verification.

• Do not make payments to unauthorized individuals, unknown accounts, or unverified third parties.

• Customers are encouraged to retain payment receipts and transaction confirmation details.

• Payment instructions received from unknown or unverified contacts should not be trusted without official confirmation.

Payment Security Disclaimer: Kissan Mall will not accept responsibility for financial losses arising from payments voluntarily made to unauthorized individuals or unverified payment accounts, to the extent permitted by applicable law.

For Safe & Secure Payments: Always Verify Before You Pay.

14. Customer Acknowledgment & Final Terms

At Kissan Mall, customer trust, genuine product information, fair business practices, and reliable service remain our priorities.

Customers are encouraged to verify product specifications before ordering, inspect shipments promptly after delivery, and report any concerns through our official support channels.

All standard return and exchange requests are subject to verification, product eligibility, and the conditions described in this policy.

Nothing in this policy excludes or limits consumer rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

We appreciate your trust in Kissan Mall and remain committed to providing a professional, transparent, and dependable shopping experience throughout Pakistan.

Kissan Mall – Your Trusted Agricultural Shopping Partner in Pakistan.